Shipping Policy

Calista Flames Ltd each candle is handcrafted with care. Please review our Shipping

Policy before placing your order.

Processing Time

All orders are prepared and shipped within 3-5 business days.

During high-volume seasons, processing may take slightly longer.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location.

Estimated delivery times:

 - Domestic: (U.S.): 5–7 business days

 - International: 7–21 business days (varies by destination)

Delivery times are estimates and may be affected by carrier delays.

Tracking Information

Once your order ships, you will receive an email with a tracking number so you can

follow your package’s progress.

Address Accuracy

It is very important to confirm your shipping address before completing your order.

We are not responsible for delays or lost packages due to incorrect or incomplete

addresses provided by the customer.

Lost or Stolen Packages

If a package is marked delivered but is not found, please contact the shipping carrier

directly.

We are not responsible for packages lost or stolen after delivery has been confirmed.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery.

We may request photos for verification.

Because we do not accept returns, eligible issues will be handled through our

exchange-only policy.

No Returns — Exchange Only

Calista Flames Candle Company does not accept returns under any circumstances.

We offer exchanges only, and only in the following cases:

 - You received a damaged item

 - You received the wrong item

Items must be unused, unburned, and in original condition to qualify.

For full exchange details, please refer to our Exchange Policy.

International Orders & Customs

International shipments may incur customs fees, duties, or taxes.

These charges are the responsibility of the customer.